Technician Quickstart
You use the same TuffOps app as the office. The navigation is narrower, the work order list is scoped to your jobs, and a few status transitions are reserved for supervisors. Everything else looks the same.
This page orchestrates the day. Each step links to a focused guide.
Your day in TuffOps
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Find your assigned work orders — open the Work Orders list or check the Schedule card on Home.
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Travel to the site — when you arrive, start the work order. The status moves to
ongoing, the arrival time and GPS pin are captured, and the rest of the page unlocks. -
Or scan first, look up later — if you're standing at a unit and don't know which job is yours, scan the QR code. TuffOps lands you on the work order list filtered to that unit.
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Work the job — once the work order is
ongoing, the main form is editable:- Update the items used — parts, services, and refrigerant lines.
- Add photos and notes — evidence and context.
- Complete checklist items — required items hard-block submission.
- Record refrigerant charge events — captures the EPA-required details on each refrigerant line.
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Need to step away? — pause the work order. Status moves to
paused. Resume when you're back. -
Done on site — submit the work order for approval. Status moves to
waiting_approval, the customer signs, and the work goes to a supervisor.
What you can't do
The technician role is intentionally narrow. You can edit only your own work orders, you can't approve or bill them, and you can't open a few of the deep links the form shows (the View episode button on a compliance-linked work order, for example). Technician permissions lists every gate.
What you should know
- Work orders from a tech's perspective — why the items card hides on first load, what the Complete Work Order button actually does, and which transitions are yours vs. the supervisor's.
- Mobile and field context — TuffOps is a responsive web app, not a native PWA. What works well on a phone and what to keep on a tablet or laptop.